Question 1

How long does delivery take to Estonia, Latvia, Lithuania, and Finland?

Accepted Answer

Delivery times vary by country and courier. We dispatch the next business day when you place your order, and we rely on Local Shipping suppliers Unisend and SmartPost
Estonia: 1 to 2 business days (Rural locations could take longer)
Latvia: 2 to 3 Business days  (Rural locations could take longer)
Lithuania:  2 to 3 Business days  (Rural locations could take longer)
Finland: 3 to 4 Business days  (Rural locations could take longer)

Question 2

What are short-dated products, and how can you snag them?

Accepted Answer

Short-dated products are goodies nearing their best-before date but still delicious and safe to enjoy. We offer them at discounted prices—grab yours here: https://www.latienda.ee/category/shortdated.

Question 3

Do you have a physical store or pickup point?

Accepted Answer

No, we are an online shop, our warehouse is for dispatch only.
However, there are some exceptions for big orders in Tallinn, Estonia, where we can arrange pickups. If you wish to pickup please contact via email info@latienda.ee
Please wait for the “Your order is ready for pickup” before coming.

Question 4

How much will delivery cost for your order?

Accepted Answer

Shipping costs depend on your destination and the size or weight of your order. At checkout, you’ll see the delivery options available before you pay, including home delivery or parcel locker pickup. Typical rates are: Estonia €2–€3.50, Latvia €2–€3.50, Lithuania €2–€3.50, and Finland €12. The exact shipping cost is always shown at checkout. We also run temporary free-shipping offers from time to time, so it’s worth checking your cart 😉

Question 5

How long does it take to process my order?

Accepted Answer

Orders are usually processed within 48 hours of business days (no weekends)
During busy periods (holidays, promotions), processing may take slightly longer.

Question 6

What payment methods do you accept?

Accepted Answer

We currently accept:
Visa, Mastercard
Apple Pay, Google Pay)
PayPal
Wise (Bank Transfer)

Question 7

Can I return or exchange a product?

Accepted Answer

Yes, you can return unopened and unused products within 1 day of receiving your order.
To start a return, contact us at info@latienda.eewith your order number.
Please note: food items with short dates or opened packages cannot be returned.

Question 8

How can I track my order?

Accepted Answer

Once your order is shipped, you’ll receive a tracking link by email or SMS.

Question 9

What should I do if my order arrives damaged or incorrect?

Accepted Answer

If something is wrong with your order, contact us within 24 hours/days at info@latienda.ee.
Please include:
Your order number
A photo of the damaged/incorrect item
We’ll resolve it quickly.

Question 10

Do you offer discounts, or gift cards?

Accepted Answer

Yes, we offer:
On Sale products and Combos: https://www.latienda.ee/category/on-sale
Gift cards: _https://www.latienda.ee/gift-card

Question 11

Do you offer wholesales prices or B2B agreements?

Accepted Answer

Yes we do. Please request our wholesale prices to our email info@latienda.ee

Question 12

What are La Tienda Social Media accounts?

Accepted Answer

These are our official social media accounts:
https://www.instagram.com/latienda.ee
https://www.facebook.com/profile.php?id=61567044842510
https://www.tiktok.com/@latiendalatinoshop

Frequently asked questions