Question 1

How long does delivery take to Estonia, Latvia, Lithuania, and Finland?

Accepted Answer

Delivery times vary by country and courier. We dispatch the next business day when you place your order, and we rely on Local Shipping suppliers Unisend and SmartPost
 • Estonia: 1 to 2 business days (Rural locations could take longer)
 • Latvia: 2 to 3 Business days  (Rural locations could take longer)
 • Lithuania:  2 to 3 Business days  (Rural locations could take longer)
 • Finland: 3 to 4 Business days  (Rural locations could take longer)

Question 2

What are “short‑date” products and where can I find them?

Accepted Answer

Short‑date products are items that are close to their best‑before date but still perfectly good to enjoy.
We offer them at a discounted price.
You can find them here: https://www.latienda.ee/category/shortdated(https://www.latienda.ee/category/shortdated)

Question 3

Do you have a physical store or pickup point?

Accepted Answer

No, we are an online shop, our warehouse is for dispatch only.
However, there are some exceptions for big orders in Tallinn, Estonia, where we can arrange pickups. If you wish to pickup please contact via email info@latienda.ee
(mailto:info@latienda.ee)Please wait for the “Your order is ready for pickup” before coming.

Question 4

What are the shipping costs?

Accepted Answer

Shipping fees depend on the destination and the size/weight of your order. Please try placing your order and in the checkout, you will see a few options available, depending on whether you prefer delivery to your Home or pickup in a Parcel Locker from our shipping suppliers. 
 • Estonia: 2 to 3.5 EUR
 • Latvia:  2 to 3.5 EUR
 • Lithuania:  2 to 3.5 EUR
 • Finland:  12 EUR
Important:
- The exact shipping cost is shown at checkout before payment.
- We have temporary FREE SHIPPING offers (check on the cart-page)

Question 5

How long does it take to process my order?

Accepted Answer

Orders are usually processed within 48 hours of business days (no weekends)
During busy periods (holidays, promotions), processing may take slightly longer.

Question 6

What payment methods do you accept?

Accepted Answer

We currently accept:
 • Visa, Mastercard
 • Apple Pay, Google Pay)
 • PayPal
 • Wise (Bank Transfer)

Question 7

Can I return or exchange a product?

Accepted Answer

Yes, you can return unopened and unused products within 1 day of receiving your order.
To start a return, contact us at info@latienda.eew(mailto:info@latienda.ee)ith your order number.
Please note: food items with short dates or opened packages cannot be returned.

Question 8

How can I track my order?

Accepted Answer

Once your order is shipped, you’ll receive a tracking link by email or SMS.

Question 9

What should I do if my order arrives damaged or incorrect?

Accepted Answer

If something is wrong with your order, contact us within 24 hours/days at info@latienda.ee.(mailto:info@latienda.ee)
Please include:
 • Your order number
 • A photo of the damaged/incorrect item
We’ll resolve it quickly.

Question 10

Do you offer discounts, or gift cards?

Accepted Answer

Yes, we offer:
 • On Sale products and Combos: https://www.latienda.ee/category/on-sale
 • Gift cards: _https://www.latienda.ee/gift-card

Question 11

Do you offer wholesales prices or B2B agreements?

Accepted Answer

Yes we do. Please request our wholesale prices to our email info@latienda.ee
(mailto:info@latienda.ee)

Question 12

What are La Tienda Social Media accounts?

Accepted Answer

These are our official social media accounts:
https://www.instagram.com/latienda.ee(https://www.instagram.com/latienda.ee)
https://www.facebook.com/profile.php?id=61567044842510(https://www.facebook.com/profile.php?id=61567044842510)
https://www.tiktok.com/@latiendalatinoshop
(https://www.tiktok.com/@latiendalatinoshop)

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